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Privacy • Payment Options • Secure Online Payment • Torah Payments and Return Policy • Torah Restoration • Torah Purchases and Torah Writing Projects • Custom Orders and Personalization - Payment and Return Policy • Price Changes • Substitutions • Delivery • Shipping • Customer Service • Torah Rollers Policy • Return Policy • Torah and Megillah Scrolls - Return Policy • Tefillin and Mezuzah Scrolls - Return Policy • Copyright and Reproduction of website pages Privacy Secure online payment Payment options Those items that do not have a link to PayPal are special orders, custom orders, or items or services that require our personal assistance. Once a price is finalized and you are ready to place the order, please contact us. In addition, Payment can be made by money order, bank or cashiers check or personal check. In the case of a check, we reserve the right to ship orders only once the check has cleared. This option will slow down the shipping of your order. All checks must be made payable to STAM. See the contact page for our mailing address. Prior to quoting a price on a Torah scroll, (illuminated) megillah and special/custom orders we will need to be informed of the intended mode of payment. Torah Payments & Return Policy
Completed Torahs are paid in one full payment. Torah scrolls that are in the midst of being written require a down payment. The general policy is that the Torah is paid for to the point it has been written at the time of purchase plus one additional payment to cover the forthcoming month. For example, if the Torah is half done the down payment is 50% plus one additional month's payment. A payment plan for the balance is negotiated. The final payment is required before the Torah scroll leaves our premises. A down payment is required upon commissioning a new Torah scroll. This payment will be approximately $5,000 to cover the cost of parchment and the first monthly payment to the sofer. No Torah scroll or sofer can be reserved without a monetary commitment, to be negotiated. Payments and commitments are non refundable. Hence, for example, if you want to cancel your order of a Torah in the midst of its writing we will either send you the section of the Torah that you have paid for to date, less any expenses we incur due to your cancellation plus a cancellation fee of $1000 or if we consider it feasible, we will consider trying to sell the Torah and upon receipt of full payment of the completed Torah from the new buyer we will refund your money less any loss incurred due to your cancellation and less the cancellation fee. We cannot accept returns on a completed Torah or megillah. It is your obligation to review the entire Torah scroll and megillah before making the purchase. You are free to examine the entire scroll or arrange for someone more knowledgeable or in closer proximity to do so. We will gladly assist you and point out things that we notice that may be of concern to you. We have nothing to hide and only have your best interest and complete satisfaction in mind! We expect that the sofrim we commission or who we contract in the midst of their Torahs to maintain the same style and quality of handwriting throughout. We know that when you choose to commission a sofer you have made your choice based on seeing samples of his work to date or a section of the actual Torah or megillah that is in the midst of being written and expect it to be of at least comparable quality throughout. We impress upon you to take an active role by occasionally reviewing the Torah throughout its being written so you can personally (or via a messenger) confirm that the sofer is maintaining the expected quality throughout his writing. If the sofer is not maintaining the same standard then the issue will be dealt with according to halachah. We will not accept cancellations for any other reason. If a problem in future is found that is our responsibility please contact us so that we can work out a mutually acceptable way to handle it. All halachic issues that may arise will be presented to Harav Hagaon R. Mordechai Friedlander, SHLIT"A, halachic authority of the Vaad Mishmeres Stam in Jerusalem, for his decision. Torah Restoration
A 50% down payment is required for the Torah restoration process to begin. If we have not been hired to provide an estimate we will determine the approximate cost and require 50% of the approximation in advance. The balance is due upon completion. Upon determining the completion date, hopefully at least 4 weeks in advance, we will inform you so you can be prepared to submit payment of the balance. Full payment for restoration, estimates and appraisals are required prior to our releasing the Torah scroll. Torah Purchases and Torah Writing Projects Once we have a clear picture of your needs we can then discuss the planning and expense of our participation in your Torah project, if desired. A payment plan for our participation in on site presentations, workshops, etc., will be negotiated. Special & Custom orders and Personalization-
payment and return policy Special orders refer to any item that cannot be purchased on the website via our shopping cart. Prior to starting your custom order we will generally present you with a sketch or plan from the artist or manufacturer. Upon receiving your confirmation in writing to go ahead and payment in full we will proceed with the order. In addition to the tefillin and mezuzahs shown, we have or have easy access to batim, mezuzahs and parshios of all customs, sizes and hiddurim. Simply tell us what you need! Are you interested in Chabad, Shimusha Rabba, Arizal or tiny batim or parshios written according to the Atler Rebbe, Arizal? On hand made klaf, etc? Upon placement of special tefillin or mezuzah orders we require payment in full and there is no option for exchange or credit. If they arrive damaged we reserve the right to repair them rather than exchange them or give credit. Price Changes Substitutions Delivery All Torah ornaments and embroidery will likely take 10- 21 days to ship. We will provide details with each order and update you as needed. Torah rollers can take anywhere from 10 days to 8 weeks to ship depending on the time of year, style ordered and whether the size is considered a special order. Please note that we will not process orders during (and possibly a few days before and after) Rosh Hashanah, Yom Kippur through Succos, Pesach, shavuos and Tisha B’av. Orders received during Chanukah may be slightly delayed. Shipping We bear no responsibility for delays due to the postal service or customs. If you are not available to receive delivery or do not arrange redelivery or pick up at the post office after an attempted delivery, in which case a notice will be left, then you bear responsibility for the delay and cost to reship and we will not refund an order in such a case. Customer Service Torah Rollers Policy We will not accept any returns if the wrong diameter is ordered or not requested and they cannot be corrected once made. Your only option will be to use the rollers as is or purchase a new pair at full price. Return Policy Other than custom, special and personalized orders, Torahs and megillahs, purchases can be exchanged or returned for credit plus a 5% restocking fee on condition we receive your request to do so within 7 days of the receipt of the order and the item(s) are returned within 14 days of receipt. Beyond this time we may consider accepting exchanges or return for credit. If the cause for return, for exchange or credit, is not due to damage or a halachic problem then you will be charged for shipping the item purchased with credit or the item being send in exchange. Exchanges and returns must be returned in their original condition. Be certain to pack the item correctly and insure it for its value. If they are not found to be in their original condition we reserve the right not to accept them or reevaluate your credit to their present value or to deduct the cost to repair them to their original state. Shipment charges will not
be reimbursed or credited for exchanges or credit for a future order if
the cause for return is not due to a physical or halachic defect. Any problem that arises due to your mishandling or negligence or due to time or nature is your responsibility. Please see the caring for your… link for important and practical tips. Torah and Megillah Scrolls- return policy Tefillin and Mezuzah scrolls - return policy
STAM accepts responsibility for the following:
We accept responsibility for cracks and fading in the batim only when the tefillin have been properly cared for and correctly maintained. In addition, if the batim are opened or repaired by someone else we reserve the right not to accept further responsibility for them if we have any suspicion that the problem arose from the manner in which they were handled or repaired. Tefillin straps should last 5-10 years with proper care and occasional touching up. See Caring for your tefillin. We will consider replacing tefillin straps within the first year if they seem to be defective. This may include premature stretching, peeling of paint, and tears or weak spots in the leather. We are willing to consider any complaint. STAM's policy is to present any doubts to its halachic authority for an impartial, halachic decision. Copyright and reproduction of website pages Copyright 2003 STAM / Rabbi Yerachmiel Askotzky Text, graphics images, etc. and parts thereof may not be reproduced for commercial use. |
